Location: Remote
Salary: $7,500 – $9,000/month (depending on experience)

The Role
As the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

Responsibilities
Customer Experience Leadership: Own and continuously improve the end-to-end customer journey

Team Management: Lead and grow customer success and operations teams

Operational Excellence: Optimize internal workflows, support systems, and service delivery processes

Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn

Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback

Requirements
5+ years in customer experience, operations, or related leadership roles

Proven experience in building and scaling customer success and operational systems

Strong analytical, problem-solving, and communication skills

Comfortable working in a fast-paced, fully remote startup environment

Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!