We are CONCENTRIX - a Hall of Fame awardee in both Best Company and Best Employer categories by the International ICT Awards - where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths we offer. We want you to be part of the #1 BPO and help you find a fruitful career with us; a job you will enjoy and be proud of.
RESPONSIBILITIES
+ communicate with customers in a courteous & professional manner
+ listen attentively to customers, demonstrate empathy, maximize opportunity to build rapport
+ clarify customer needs; use decision-support tools to provide resolution
PROFILE
+ 18 years old & up
+ computer/internet literate
+ FLUENT in English
+ committed to full-time long-term employment
All successful candidates go thru a month-long training on communications, culture & product-specific courses to equip them before actual work begins.
ATTAINMENT
+ HS (before K-12 curriculum) / ALS / SHS (K-12) graduate
+ not tied up with academics; not studying nor enrolling for school
+ BPO experience handling international voice accounts is a DEFINITE PLUS but not required.
