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Company Profile
| Richard Donald Douglas Group, Ottawa, Canada - Ontario | |
| Updated: 08/2002 | |
DESCRIPTION: As call center experts, we provide call center consulting services that include designing Web-enabled centers and technology solutions; reengineering business processes (BPR); defining business requirements for CRM/eCRM; conducting audits, benchmarking, and staffing analyses; managing start-ups and consolidations; and developing performance improvement strategies and call center management programs, including quality assurance procedures and training. We are a team of seasoned professionals offering comprehensive call center solutions. Clients realize dramatic improvements in customer loyalty and revenue and at the same time, significantly reduce operating costs. We focus on improved client operating performance, resulting in seamless customer connectivity, real-time. Founded in 2001, we apply a proven, fast-track approach enabling clients to leverage their call center resources to meet rapidly changing customer needs. | |
| MISSION: n/a | |
| GENERAL INFO | |
Year Established: 2001 Sector: Consulting Industry: Call Center Consulting Employees: 3 Number of Jobs Listed: 0 (View All Active Jobs of Richard Donald Douglas Group) | |
| FINANCIAL INFO | |
Revenue: n/a | |
| Ownership: Private | |
| LOCATION | |
Headquarters: Ottawa,CA-ON Web Site:
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